Service Fee, Service Area & Returns
Suddenlee Service Fee
Suddenlee charges a Service Fee that includes procuring your purchases, packaging them all in one box and shipping them to you for delivery the next day within the Northeastern US (see below for information regarding our exact service area and service outside the Northeast). Our service fee is dependent upon your purchase total and includes purchases from up to two different stores. A $2.50 fee will be charged for each additional store over two.
All orders placed Monday through Friday (a "business day") by 1:00 pm (Eastern) will be processed the same day. Orders placed after that time will be processed during the next business day. Orders placed on Saturday or Sunday will be processed the following Monday and delivered the next Tuesday thereafter.
We will email you by 5pm (Eastern) to verify the status of each item in your order. Once we confirm the items you requested are available, we guarantee that your package will be delivered the next day (within the Northeastern US). If your order doesn’t arrive the next day, we will refund you the service fee.
Although we do not control or have visibility to each retailer’s inventory, we will make our best attempt to purchase your requested item(s). In some cases, we may not be able to find the items requested. You will only be charged for items we are able to procure for you and their applicable service fee. If we are unable to locate all of the items requested, you will not be charged for your order.
Suddenlee Service Area
Suddenlee currently provides guaranteed next day service to the Northeastern US, including Connecticut, Delaware, Maryland, Massachusetts*, New Jersey, New York*, Pennsylvania*, Rhode Island and Washington DC. Please refer to our service map below for exact coverage within the asterisked states.
Customers Outside Our Service Area
Until we’re able to make it to your area with our affordable next day service, for a small additional shipping fee, we’re able to ship to the remainder of the contiguous United States with a 2-6 day delivery option. As an example, customers the Southeast and Midwest will receive their Suddenlee purchases in just two business days for an additional charge of $1.50. The delivery time and additional charge depends on your location and is outlined in the following map:
If you have any questions regarding your specific zip code, please email us at email@example.com. We hope to be able to provide affordable next day service in your area soon!
Merchandise can be returned within the time frame and conditions established by each retailers return policy. Please review each retailer’s in-store return policy before making a purchase with Suddenlee. We offer two options for these returns:
(a) Returns to Store: In compliance with each retailer’s in-store return policy, you can return the item(s) to your local store with the retailer’s original receipt that was enclosed in your shipment. It is up to each retailer’s in-store return policy whether the retailer will give you cash, give you in-store credit, credit your credit card, or credit the credit card used to purchase the item(s) (i.e., our credit card). If the retailer’s in-store return policy is to credit the credit card used to purchase the item(s) (i.e., our credit card), we will promptly credit your charge account upon our receipt of the return credit from such retailer.
(b) Easy Returns via FedEx: In compliance with each retailer’s in-store return policy, we can return the item(s) for you for a fee of $5.99, plus any applicable out of area fee if shipping from outside the Northeast (see service area information). Returned items must be in the same condition as when it was received, must include the original packaging/box and/or tags we used to ship your item(s) to you, and must include the retailer’s original receipt that was enclosed in your shipment. Used items cannot be returned unless it is defective. You can access and print a FedEx return shipping label from your order history within your Suddenlee account page. The return label should be affixed to your box and shipped to Suddenlee for return and should include the retailer’s original receipt that was enclosed in your shipment. Upon receipt of the item(s), we will return the item(s) to the retailer(s) and credit your charge account within 7 business days.
Unfortunately we cannot accept returns for items that you purchased directly from retailers, third-party web sites, manufacturers or suppliers.